Billing, Insurance and Fees

Billing and Insurance Questions

If you have a billing or insurance question, please call (856) 424-3323 and select the option for our billing department. Our billing staff is available from 8 a.m. to 4:30 p.m. Monday through Friday. As part of Regional Women's Health Group, there is also staff available to assist with questions at 856-669-6025. The staff at this location can provide information on your current balance and specific information on any payments or denials from your insurance company.

Health Plans and Financial Policies

We work to make our services as affordable and accessible to as many people as possible. In keeping with this philosophy, we participate in a variety of insurance plans and we consider new options regularly. It is important that both participating parties, you and our office, follow the guidelines and requirements of these plans. We request that you bring your insurance card(s) each time you visit and that you notify us as soon as possible regarding any changes to your coverage. If your plan includes a co-payment, you will be asked to make the payment at the time of your visit. Also, we do not notify you of any changes to benefits in your medical  plan. This information is provided to you directly from your health insurance carrier. It is important for you to review the specific benefits under your plan. If your health insurance is through your employer, your Human Resource Department is also a resource regarding questions on your medical benefits.

Hospital Care and Surgical Fees

All hospital care, hospital-based surgery and in-office surgery will be billed directly to your insurance carrier. When scheduling elective surgery or admissions, we will try to verify your insurance coverage in advance. Any deductibles, co-payments or non-covered services are your responsibility.
If you do not have insurance or if your plan includes a large deductible or other patient payment responsibility, we will request a deposit prior to surgery and arrange a reasonable payment schedule to cover the balance. If there are unusual financial circumstances, please contact our billing department 856-424-3323. We will make every effort to work out an acceptable agreement.

Obstetrical Fees

At your first obstetrical visit, you will complete an "Insurance Information Form," which allows our insurance department to verify the maternity benefits your insurance plan provides and confirm if any other requirements. Please remember to include all the coverage you may have in your name as well as any insurance coverage in your spouse’s name or partner's name.

Please note that every attempt is made to verify your coverage as accurately as possible. If we estimate that there will be a remaining financial obligation, our staff will prepare a financial payment plan. This plan will be reviewed with you. We provide this extended payment plan to assist you with managing these payments during your prenatal visits and thus alleviating a large financial burden at the end of your pregnancy. We appreciate your cooperation in working with our staff as we work with you to assist with these insurance situations.

For information about hospital fees and hospital services for you and your baby, please visit the web site www.virtuababy.org

Laboratory Fees

Pap smears, in-office biopsies and any tissue removed during surgery will be submitted to a pathologist for examination. The laboratory processing fee and fee for the pathology services will be sent to you or your insurance company directly by the reference lab. This is the same for any other samples sent to a laboratory for testing. Your insurance plan may specify which laboratory must be used for tests covered under your medical plan. Our office will submit these tests to the appropriate reference lab.  If you receive a statement from the reference lab, please contact the customer service number on your statement.

If permitted by your insurance plan, some testing may be processed at our Regional Women’s Lab located in Marlton, NJ. Any balance for these services will be listed on your billing statement from our office. If you have any questions regarding payment or denial from your insurance plan for testing processed at Regional Women’s Lab, please call 856-669-6025 and our staff will be happy to assist you.

Assistant Surgeon Fees

The New Jersey State Board of Medical Examiners requires that an assistant surgeon be present during any major operative procedure and Cesarean sections, except in emergency situations. If the assistant surgeon is a member of our practice, we will bill your insurance company an additional charge for this service.

Voorhees office: 2401 Evesham Road, Suite A, Voorhees, NJ 08043
Phone: (856) 424-3323 Fax: (856) 424-4994

Moorestown office: 110 Marter Avenue, Suite 504, Moorestown, NJ 08057-3116
Phone: (856) 642-6580 Fax: (856) 273-8372

Garden State OB/GYN complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We treat everyone with dignity and respect. We are also LGBTQ friendly.

Garden State Obstetrical & Gynecological Associates, an Axia Women's Health Care Center
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